i6net IVR / IVVR

Great moments at Astricon 2008 Glendale…

ivan | Marketing | Friday, September 26th, 2008

We are please to share some pictures from Astricon 2008 Glendale at Phoenix AZ.

We hope you enjoy all conferences of this longest-running event devoted to all Asterisk’s community. Thanks again to all our partners and visitors, specially to Lumenvox and Digum for whole organization and sponsoring to this great meeting.  All theses days, we have received plenty of good news, maybe we can take note about two significant ones like Skype & Asterisk interoperability and Asterisk’s ecosystem launching with newest binary installation packages for the whole marketplace and all Linux distributions!

From Glendale, Phoenix AZ USA… Best regards.



VoiceXML Browser Brings Speech Recognition to Millions of Asterisk Users LumenVox Speech Recognition Software Integrated in I6NET’s VXI* 3.1

ines | Marketing | Tuesday, September 23rd, 2008

Press release: Astricon 2008, October 23th - PRWEB

Madrid, Spain and San Diego, California (PRWEB) September 23, 2008 — I6NET, a company specializing in Interactive Voice & Video Response technologies, and LumenVox, a speech recognition software company, announced today the release of VXI* 3.1. VXI* enables thousands of existing VXML applications to run on the Asterisk PBX platform, and new speech recognition solutions to be built affordably.

“The release of VXI*, powered by the LumenVox Speech Engine, allows the large pool of VXML developers to run existing speech applications on the Asterisk platform or to develop new ones that are standards-based,” commented Bill Meisel, president of TMA Associates and Publisher & Editor of Speech Strategy News. “The widespread use of the Asterisk platform presents an opportunity for VoiceXML developers to increase adoption of speech solutions in cost-sensitive markets. And who isn’t sensitive to cost?”

We are very pleased with ease of development with VXML and integration between i6NET and LumenVox technologies, and will have a very robust platform to support the strong growth and global roll-out of the MyVocal service.

MyVocal, a mobile audio service that provides audio content, such as podcasts, travel guides, audio-books, etc., is now adding speech recognition, allowing subscribers of MyVocal to use the service without a single key press. “It was a natural choice for us to select I6NET’s VXI* VoiceXML browser and the LumenVox Speech Engine on the open source Asterisk platform,” said Alexey Patsko, CEO and founder of MyVocal. “We are very pleased with ease of development with VXML and integration between i6NET and LumenVox technologies, and will have a very robust platform to support the strong growth and global roll-out of the MyVocal service.”

“SMB and Fortune 500 companies that service millions of users on Asterisk platforms can now run VXML-based speech solutions,” said Jim Webster, Director of Technology Partnerships at Digium. “This allows both developers and Asterisk users to take advantage of low-cost and robust speech solutions, with the economies of scale Asterisk provides.”

The LumenVox Speech Engine is the only speech recognition software natively integrated with Asterisk and distributed and supported by Digium. VXI* 3.1 is available from I6NET at http://www.i6net.com.

About I6NET
I6NET Solutions and Technologies Limited is a pan European company specializing in the development of new applications and advanced communication solutions. Its innovative VoiceXML browser and applications technology enables the creation of interactive voice services to access multi-lingual and dynamic content. For more information: http://www.i6net.com.

About LumenVox
LumenVox provides accurate and affordable speech recognition software together with a committed focus on excellent customer service. Its innovative speech technology empowers solution providers to design and deploy dynamic speech-enabled solutions. LumenVox has gained industry recognition by winning over 25 awards for innovation, technical excellence, and user’s choice for the Speech Engine and Speech Tuner. LumenVox can be reached at +1-858-707-7700 at www.LumenVox.com.

Just few days for Astricon 2008 Gendale!

ines | Marketing | Thursday, September 18th, 2008

Date: September 23-25, 2008
Location: Glendale, AZ, USA
Booth: 505

Join I6NET at AstriCon 2008 to discover VoiceXML technology for those who are getting started with Asterisk®, as well as those who have already discovered the power of open source telephony.  Look for our IVR / IVVR  software add-ons and how these can help you increase your innovation possibilities for your Asterisk® systems.

Meet I6NET at Booth 505, with Lumenvox

More information: www.astricon.net

VXI* 3G videocall demo with Lumenvox’s ASR

tech | Development | Monday, September 15th, 2008



Video: http://www.youtube.com/watch?v=mVfEYn0hoLc

Create amazing voice & video driven applications for 3G phone networks with VXI* 3.1 VoiceXML browser and Lumenvox Speech Engine (ASR) becomes something very simple. Find here a short video demo, where an video interactive character tells you to say numbers and then repeat you the recognized ones. This VoiceXML example use different advanced VXI* features like:

  1. Play 3GP video clips with Text-to-Speech (TTS)
  2. Lumenvox Speech Recognition (ASR) inside connector
  3. Text-to-Video (TTV) to show the result in the display

Download the source code:

http://www.i6net.com/wp-content/plugins/downloads-manager/img/icons/wp-scr.png download: Sample 9 - Video ASR service (92.12KB)
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Powered by I6NET Software

Keep it simple! Thanks.

VXI* 3.1 final 64bit released!

tech | Announcement | Thursday, September 11th, 2008

The final VXI* VoiceXML browser 3.1 “late summer” ref. 2008-09-02 64bit is now released with the already published VXI* 3.1 32bit! These new release is suitable for production Linux 64bit platforms running with all lastest Asterisk 1.4 kernels. We are already working on the next 4.0 64bit! Stay tuned to the blog to keep up to date on our progress or check out one of our nightly builds and see for yourself!

You can download now both 32bit and 64bit new packages from website for registered users.

http://www.i6net.com/wp-content/plugins/downloads-manager/img/icons/wp-tgz.png download: Vxml 3.1 2008-09-01 x86 32bit (8.68MB)
added: 01/09/2008 | hits : 98
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http://www.i6net.com/wp-content/plugins/downloads-manager/img/icons/wp-tgz.png download: Vxml 3.1 2008-09-02 x86 64bit (8.81MB)
added: 10/09/2008 | hits : 16
description:

Powered by I6NET Software

Same new features and modifications as in 3.1 32bit release.

Thank you for your continuous support!

Comscore Reports that the U.S. Catches Up with Western Europe in Adoption of 3G Mobile Devices

ivan | General | Tuesday, September 9th, 2008

This is great new from the US for american 3G interactive services market evolution!

Reston, VA, September 4, 2008 – comScore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, today reported that after a slower start,  the United States has caught up with Western Europe in the adoption of 3G with 28.4 percent of American mobile subscribers having 3G devices versus 28.3 percent in the largest countries in Europe.

The number of U.S. subscribers with 3G enabled devices has grown 80 percent to 64.2 million during the past year. The market has responded enthusiastically as mobile vendors have rolled out their enhanced networks and a new crop of 3G enabled devices. The only individual major European countries exceeding the U.S. in 3G penetration are Italy and Spain.

Complete link information here.

VXI* 3.1 final released!

ines | Announcement | Tuesday, September 2nd, 2008

The final VXI* VoiceXML browser 3.1 “late summer” ref. 2008-09-01 32bit is now released! In few days the same package for 64bit will be available too. These new release is suitable for production platforms running with all lastest Asterisk 1.4 kernels. We are already working on the next 4.0!  Stay tuned to the blog to keep up to date on our progress or check out one of our nightly builds and see for yourself!

You can download these new packages from website for registered users.

http://www.i6net.com/wp-content/plugins/downloads-manager/img/icons/wp-tgz.png download: Vxml 3.1 2008-09-01 x86 32bit (8.68MB)
added: 01/09/2008 | hits : 98
description:

Powered by I6NET Software

New features added:

  • add: additional properties for the TextToVideo
  • add: Specific video URL in the accounts
  • add: Video detection
  • add: Counters (PEAK, DENIED, SPEECHS)
  • add: Set VXML_ERROR if the session cannot be open (content the cause)
  • add: End date to the session dump
  • add: Use Number (calledif)) to identify the account
  • add: Option mute to openvxi
  • add: CLI admin commands
  • add: alias mimitype video/3gp
  • add: VXML() asterisk function to get/set parameters
  • add: Porting for Asterisk 1.2
  • add: Priority configuration
  • add: Sessions dump
  • add: CDRupdate parameter
  • add: Asterisk vxml application dates
  • add: Add the dial: transfer prefix
  • add: CDR updates at the end of the VoiceXML session
  • add: .alaw and .ulaw formats for the TTS
  • add: ASR automatic allocation
  • add: speech configuration for the accounts
  • add: Object property to get internal properties values
  • add: Configuration of DTMF controls

Modifications:

  • mod: Disable SIGPIPE generation
  • mod: Open sessions locks
  • mod: support Jsession (java sessions)
  • mod: Start/stop script (without safe_openvxi)
  • mod: Disable log Stdout by default
  • mod: Remove direct chan access
  • mod: vxml show application
  • mod: Correction in the offset object
  • mod: Small correction for CLI commands
  • mod: Correction to use the MP3Player application
  • mod: Correction to support exec: in the transfer

More information about VXI* updated features here.

Thank you for your support!

Dimension Data’s report about Speech Self Service perception gap between consumers and vendors

janus | General | Monday, August 18th, 2008

This insteresting 2007’s summer study published by Dimension Data (in collaboration with Cisco) on the perception gap between “vendors” (developers, system integrators, voice application developers, and speech technology vendors) and “consumers” of speech-enabled self service solutions helps better understanding the business opportunities with IVR.

Conclusion, we need to listen more about user’s requirements and needs before building a speech self service. Of course, that may not be a revelation to anyone who seriously engages in voice user interface design.

IVR cost-saving is welcome for users

Deploying cost saving solutions where there is a benefit to consumers is a positive factor. 21% of consumers that see call centres aspiring to deliver quicker and efficient service as the main reason for the deployment of automated solutions.

Most important benefit of using IVR is 24×7 service

What do you think is the most important benefit of using an automated system when you phone a call center? 51% of vendors mentioned “to avoid wait time” while 49% of users mentioned “24 x 7 service” against 18% who mentioned “Avoid wait time”!

“Transfert to agent with no context” is the thing that irritates most users

The thing that annoys or irritates me most about using an automated speech application is when… 41% of vendors answered with “System didn’t understand me,” vendors’ number one answer, while users’ number one answer was, “Transfer to agent with no context.”

Users really address the reason they call…?

In general, when you’ve used a speech recognition system, which of the following best describes how well it helped you deal with your query? 43% of customers believed that their interactions with speech recognition systems had partially addressed the reason they called versus 77% of vendors.

Speech recognition or touchtone perception

How often would you prefer to use a speech recognition system rather than a touch-tone system? 45% of respondents were clear that they want to use speech recognition systems as little as possible over touchtone applications.

Read complete document here.

Asterisk, 2008 Best Open Source IP Telephony Software

admin | General | Monday, August 11th, 2008

InfoWorld’s (IDG) annual BOSSIES recognize the best free and open source software the world has to offer to businesses, IT professionals, and productive individuals who rely on computers to get work done.

More and more companies count on Asterisk to provide their most mission-critical application: dial tone. Asterisk has what you’d expect from an enterprise-worthy VoIP system, and integrates with other tools to allow for clustering, failover, IPv6 support, IVR / IVVR and a range of other functions. Asterisk operates as a back-to-back user agent, managing all aspects of a VoIP call, where some of its contenders deal only with VoIP signaling. Asterisk is not without rivals, notably OpenSER (recently renamed Kamailio), FreeSWITCH, and CallWeaver but it’s still the champ.

Maybe the most important fact is that keep the OSS IP Telephony community leadership. The really way to change the market is in this point, and we feel Asterisk becomes stronger, not only because it’s a wonderfull framework like Linux is, but because Asterisk manage to create an important developers/users ecosystem arround itself.

More information, here.

Meet I6NET at next Astricon 2008 Gendale

ivan | Marketing | Wednesday, August 6th, 2008

September 23-25, 2008
Renaissance Hotel & SPA, Gendale - Arizona US

I6NET will be present at Astricon 2008 Congress with Lumenvox.

AstriCon is the place you need to be to meed I6NET and our value-added IVR/IVVR VoiceXML solutions for Asterisk! AstriCon is the official conference for the wildly popular Asterisk PBX and telephony platform. The conference includes a wealth of information whether you are getting started with Asterisk or have already discovered the power. AstriCon is also the meeting place for the Asterisk community - a diverse group of users, developers, entrepreneurs and other fans.

Meet I6NET at Booth 505

More information: www.astricon.net

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