Nuance-Forrester: Independent Study Finds Consumers Want Increased Automation in the Contact Center and have an Overwhelming Interest in Proactive Notifications

…a commissioned study conducted by Forrester Consulting on behalf of Nuance titled, “Driving Consumer Engagement with Automated Telephone Customer Service.” The study revealed that consumers rate automated telephone customer service…

VoIP or the Voice Infraesctructure Freedom new book

…about the VOIP and Asterisk! A very helpful and interesting introduction to the New Generation Network Telephony… Dowloadable in English, French, Spanish, Arabic VOIP or the Voice Infrastructure Freedom: http://www.it46.se/voip4d/pressrelease_voip4d.php…

Voxbone and I6NET Complete Interoperability Test for 3G Video-to-Mobile-Phone Services

…teamed technology does not require the caller to have a data plan, or to download any software. In the application tested, a caller using a 3G phone was able to…

Skyfire a free web browser for mobiles phones including Flash 10

…Silverlight 2.0. Free mobile browser Windows Mobile and Nokia phones Why a flash mobile browser? Video softphones like ZMS for VXI* works fine on Skyfire using your Internet plan. What…

Redfone and I6NET Partner to Bring High Availability to IVR/IVVR platforms powered by VXI* VoiceXML product

compatibility, scalability and redundancy. REDFONE Communications LLC 9941 West Jessamine St, Miami, Fl. 33157 USA info @ red-fone . com | www.red-fone.com About I6NET I6NET Solutions and Technologies is an…

VoiceXML based IVR are leading the market’s evolution

…increasingly competitive business environment. “Businesses, particularly subscription-based ones, are not seeing much growth in terms of subscribers and they are facing increasing competition,”. “So what they have to do right…

Asterisk PBX Server’s Benchmarks from TransNexus

compare to the PBX for most of voice interactive applications. Diagrams shows % CPU utilization vs Ports (simultaneous calls) – g711 no codec translation TransNexus document describes a benchmark test

FlashPhone

…Echo Test: 700 Echo Test (Video) For more information about specific videocall services over Flash-RTMP, please contact us. We will show you more interactive applications or video contact center configurations….

New VXI* Text-to-Speech connector ready for eSpeak / MBROLA (free TTS)

…can also find more TTS Xtras* addons for Acapela, Loquendo, VoiceInteraction, Cepstral, Nuance, Flite (free), Verbio, Yantra Software,… ; stay tunned at our blog… eSpeak / MBROLA is a free

VXI* IVVR VoiceXML demo service using 3G videocalling with Hand Free Speech Recognition

…name=”timeout” value=”500ms” /> <option value=”#” dtmf=”#”></option> <option value=”#”>stop</option> <catch event=”nomatch noinput”> <assign name=”purge” expr=”1″/> </catch> </field> <block name=”clear”> <goto next=”#service”/> </block> </form> </vxml> Download the VXML file here: [download id=”43″]…