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Call Center Management – IVR Overview [Video]

Published by Borja Sixto at
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Excelent video from Call Centers Blogs on what an IVR (Interactive Voice Response) is, how and why it routes calls, what the benefits are, and some of the drawbacks of badly-designed IVRs.

Link to YouTube:
http://www.youtube.com/watch?v=MJjWLxY1tK8

Borja Sixto
Borja Sixto