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January 17, 2010
Published by Borja Sixto at January 17, 2010
Categories
83% of Consumers Attribute Some Part of a Bad Customer Service Experience to Live Agent Interactions Burlington, MA, January 13, 2010 – Nuance Communications, Inc. today announced the findings of a commissioned study conducted by Forrester Consulting on behalf of Nuance titled, “Driving Consumer Engagement with Automated Telephone Customer Service.” The study revealed that consumers rate automated telephone customer service higher than live agents for certain straightforward interactions. In five out of ten posed scenarios, consumers preferred automated telephone customer service systems over live agent interactions for tasks like prescription refills (66% rated automation highly, compared with 52% for live agent), checking the status of a flight from a cell phone (61% versus 49%), checking account balances (59% versus 36%), store information requests (55% versus 37%), and tracking shipments (53% versus 47%). The survey also revealed that automated telephone systems […]
January 14, 2010
Published by Borja Sixto at January 14, 2010
Categories
The final VXI* VoiceXML browser 4.3 ref. 2010-01-13 32bit and 64bit is now released. This new release is suitable for production platforms running with all lastest Asterisk 1.4 and 1.6 kernels. VXI* 4.3 has been built from all works done during the VXI* Cloud Beta Program, and it’s now ready to run over Asterisk EC2 or Xen virtual servers. We will continue to make updates on this area very soon. Stay tuned to the blog to keep up to date on our progress or check out our lasts builds. You can download these new binary packages from this website for registered users. » Linux 32bit : Debian Etch | Debian Lenny | CentOs 5 | Debian Sarge | More… » Linux 64bit : Debian Etch | Debian Lenny | CentOs 5 | More… Powered by I6NET Software New features added and modifications: add: Parameter durationlimit in the accounts. add: […]
January 14, 2010
Published by Borja Sixto at January 14, 2010
Categories
Interesting article from SpeechTechnology “With Hard Work Comes Prosperity”. Published by Leonard Klie, posted Jan 10, 2010. Sweet for Self-Service The financial results seen by these companies are typical of the speech industry in general, which by and large weathered the financial storm much better than most other industries. And inside the speech industry, perhaps no segment fared better than the interactive voice response (IVR) market. “2009 was a great year for self-service—both voice as well as Web-based” says Donna Fluss, president of DMG Consulting. “Even with the recession, there was a lot of investment in self-service IVR.” Fluss expected the total IVR market to reach $2 billion by the end of the year. Analyst firm Frost & Sullivan was also bullish on IVR. At the start of the year, when the economy seemed at its worst, the firm surveyed call […]
January 12, 2010
Published by Borja Sixto at January 12, 2010
Categories
Thanks to all our technologies and VAR partners who are increasing the number of speech engines connected to VXI* VoiceXML browser for Asterisk. We are now udpdating the information about all Text-to-Speech supported by our products. If you are selecting a new TTS engine for your Asterisk projects, please contact us. More information: http://www.i6net.com/purchase/text-to-speech-tts/ Thank you for your continuous support!
January 9, 2010
Published by Borja Sixto at January 9, 2010
Categories
Build your VoiceXML 2.0+ standards-based IVR / IVVR require some common hardware, Asterisk the Open Source Telephony Project as phone operating system and our VXI* software suite. All components are packaged for a quick setup and system maintenance. More information: http://www.i6net.com/support/how-to/
January 5, 2010
Published by Borja Sixto at January 5, 2010
Categories
Entering 2010, we are please to announce a new important packaging update of all the VXI* VoiceXML browser releases and Xtras addons. First, we will provide more packages for most Linux OS kernels, base on Linux Debian and CentOS/Redhat distributions. In few days, all our software components will be rebuilt for 32bit and 64bit Linux OS. Additionally, we will provide the complementary Asterisk package built from Digium official open sources for all theses releases too. More information: http://www.i6net.com/downloads/ Thank you for your continuous support!
January 2, 2010
Published by Borja Sixto at January 2, 2010
Categories
According to opusresearch; “Over the top” (OTT) is gaining momentum as the “term of art” for value-added Voice over IP (VoIP) transport networks. In rapid succession we’ve seen Avaya contemplating a relationship with Skype, Telefonica’s European wireless subsidiary 02 purchase JaJah and most recently Mark Plakias at Orange pointed me to this “Flash-to-VoIP” service, calling it an “OTT cocktail of Flash and Jingle-to-SIP gateway technology + carrier.” The phrase “over-the-top” suggests a level of extravagance (think of “over the top” entertainment). Yet, during the past 10 years it has become synonymous with “cheap international calls”. In 2010, I expect OTT to return to form and refer to all sorts of value-added services and innovations, whose providers take advantage of those “cheap” or “free” minutes to take VoIP “beyond customary boundaries” (which happens to be one of the Dictionary.com definitions for […]
December 28, 2009
Published by Borja Sixto at December 28, 2009
Categories
In 2009, we have started new communication experiences with many Social Networks to extend our website information and get more interactions with all our friends, customers, partners, fans, subscribers, followers… etc Choose your favorite social network to follow us: WordPress (register) Facebook (become a fan) Twitter (follow us) Friendfeed (become a subscriber) RSS (become a reader) Thank you for your continuous support!
December 26, 2009
Published by Borja Sixto at December 26, 2009
Categories
Please find here some scripts and prompts samples for VXI*. Many others applications are also available at our VoicexML hosting website http://links.i6net.com To download our samples (for registered users) go to: http://www.i6net.com/support/samples/
December 22, 2009
Published by Borja Sixto at December 22, 2009
Categories
During this year 2009, all VXI* releases have been published as 4.X for 32bit and 64bit kernels. The Five Generation of VXI* VoiceXML browser for Asterisk is now going to take place next year 2010. Our last VXI* 4.3 stable release, will be published by the end of December in only a few days. 2009’s releases history: VXI* 4.0 January VXI* 4.1 June VXI* 4.2 September VXI* 4.3 December (coming-soon)