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June 25, 2009
Published by Ines at June 25, 2009
Categories
According to DMG Consulting, the next two years are going to be sweetbacked, money-raking years: The Interactive Voice Response (IVR) Market to Grow to $2.7 Billion by 2011. It’s now a better time for IVR with Innovation, quick deployments, and cost effective products with a high-value proposition and rapid ROI; VXI* VoiceXML browser solutions are aligned with this vision. In a press release, the consulting firm said that the recession has actually sped up the pace of IVR adoption and “infused momentum into the hosted/managed service” market-the latter being a trend that we’ve all been noticing around the office since back in January. “Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight, because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents,” says Donna […]
June 25, 2009
The combination of the I6NET high-performance and open standards VXI* VoiceXML browser for Asterisk with DAVI’s interactive solutions brings the most cutting edge mobile solutions to the automated Customer Service market. DAVI implements B2C / B2B solutions that allows clients to offer better customer service at lower cost. Now I6NET and DAVI make possible to offer the best combination of video telephony and artificial characters in the best service channel for each customer situation. DAVI is currently using I6NET’s VXI* Platform for the development of their voice and video solutions. Both companies have a strong collaboration and works sharing their better tools. For example, Greetings Actors is a 3G videocall service to send video message with your voice and DAVI’s animated characters. Many others amazing services developments are in-progress using both DAVI’s animation engines and I6NET VXI* IVVR platforms for […]
June 3, 2009
The «3915» or www.3915.fr is the french national interactive phone service where you can find in less than a minute the nearest pharmacist on duty from your geographical location. With any operator, from any cellphone, you just have to enter your zipcode, or simply the name of the city. The « 3915 » is powered by VXI* platforms with VoiceXML applications to access in real-time to a large pharmacists’ addresses database. Information is provided by the pharmaceutical department trade union and the geographical location is provided by google map’s technology. The Internet site www.sosgardes.fr has a search engine to help users to find the nearest pharmacist on duty, and it also offer many services to pharmacists. These two services are now available in 15 french departments, and in phase of deployment on the entirety of the territory.
May 25, 2009
Valladolid, Spain 2009 The City hall of Avila will present at the Admira Congress its Voice Portal project, an innovative, effective phone self-service directed to improve the citizen care using best of bread voice communications interfaces and through Internet developed by AMBISER with the VXI* VoiceXML browser technology of I6NET. Admira Congress, will show last Products and Services for the Innovation and Modernization of the Public administrations, and will take place from May 28 until May 30 in the Fair of Valladolid (Spain). Link: http://www.ambiser.es/noticias/news/news_0001.html_1100912743.html
May 15, 2009
Spain, Madrid – May 14th, 2009. Each year, the Getafe Public’s Schools and the “Delegation de Education e Infancia del Ayto de Getafe” conduct their school summer’s activities campaign for the next holidays. I6NET provider of IVR / IVVR communications components, has developed the phone self-service dedicated to improve the Citizen Attention Service of the City of Getafe. The advanced voice portal implemented allows thousand families to request themselves a meeting to register their children. This IVR solution includes a web service with user-friendly interfaces that allow the City of Getafe’s officers to manage online all calendars and meetings requested. This IVR service is based on I6NET’s PhoneScheduler application template and provides a phone self-service where all families can call to schedule their meeting without spending less than 2 minutes and without waiting in a queue, using voice identification, DTMF, SMS […]
May 6, 2009
Published by Ines at May 6, 2009
Categories
Wednesday, May 6, 2009. Today the Applied Voice Input/Output Society (AVIOS) announced their fourth annual student speech application contest sponsored by AT&T, Cepstral, I6Net, Loquendo, Microsoft, and Voxeo. Applications must involve speech input and/or output, but may be pure speech or multimodal. Cash and/or equipment prizes valued at over $1000 will be awarded to teams of student programmers who design and create applications judged to be robust, useful, creative, innovative, and user friendly. The contest encourages students to develop applications using speech technologies such as automatic speech recognition and text to speech synthesis and to combine them with other modalities. This year, students may use any of a variety of platforms including AT&T Speech Mashups, Cepstral VoiceForge TTS service, CMU’s RavenClaw/Olympus, Google Android, I6NET VXI* VoiceXML browser, Loquendo VoxNauta Platform, Lumenvox Speech Platform, Opera, Voxeo Prophecy, and Voxeo Tropo. Students anywhere in the world can submit their creative and innovative applications to be judged by […]
April 20, 2009
Published by Ines at April 20, 2009
Categories
France – Spain, April 20th, 2009 – I6NET provider of 3G/IP IVR / IVVR VoiceXML communications components and 3G FACTORY™, the innovative french company that leads 3G video applications market, have successfully integrated their solution. The VXI* VoiceXML browser gives the ability to rapidly develop and deploy innovative voice and video applications via IP, PSTN, and 3G-324M networks. VXI* is fully compliant with the W3C’s VoiceXML 2.0+ specification and is integrated with automatic speech recognition and text-to-speech software to enable advanced voice and video solutions, and real-time video calling applications. The 3G FACTORY VISIODIOTEL™ service, which made it possible to launch interactive video services such as friendship sites, information portals, video blogs, image transmission sites, distance voting, tourist information services, etc. now comes complete with solutions for automatic payment, such as Credit Cards, SMS+, Scratch Card, etc. After two successful years, […]
April 14, 2009
3G Videocalls from a mobile phone to a web enabled flash softphone using VXI* IVVR platform for Asterisk PBX Everybody has dreamt to make videocalls as easy as possible without any specific software installation at both sides. From a standard 3G mobile phone’s videocall to a web enabled flash application opened inside an web browser. This is now possible, opening new communication opportunities for people and businesses. Some important elements of this configuration is the ability to manage the videocall between this two worlds, 3G telecom network and IP with Flash technology using VoiceXML interactivity as a bridge with Asterisk. All integrations are now available with newest VXI* 4.1rc IVVR solution. Some examples: Web enabled video call centers agents Online videocall assistance for websites Online videocall services Videocall 3G mobile phone from any webpage having flash… Now, possibilities are endless…
April 8, 2009
Published by Ines at April 8, 2009
Categories
I6NET is please to announce that VXI* VoiceXML browser for Asterisk is interoperable with Zingaya MediaServer – Flashphone – DMZ. The softphone client from InnoSystems acts as a SIP sofphone complementary software for VXI*. The two interoperable products offer a dependable peer-to-peer and peer-to-anyone phone videocall solution to IP/3G service providers, helping them serve their customers better. Boths products are now able to provide most advanced real time video services thru 3G/IP technology. VXI* and Zingaya / Flaphone is today a very powerful combination that can be offered both as complete solution for video callcenter, video selfservices, … The “call via Web site” solution, with Flashphone is powered by InnoSystems’ Zingaya Media Server VoIP gateway and the Video 3G/IP Service by VXI* using the VoiceXML language to define any advanced voice or video XML applications. This solution allows low-cost Web/SIP/3G […]
March 31, 2009
Published by Ines at March 31, 2009
Categories
I6NET has integrated Acapela High Quality speech synthesis to give the say to IVVR systems using VXI*, its VoiceXML browser designed for Asterisk, the Open Source PBX for call center platforms. VXI* is the first official, native integration between the Asterisk open source telephony engine and VoiceXML. Users can connect this software plugin to use Voip or TDM boards, and take part in the application defined interactive voice & video response (IVVR) systems. The VXI* VoiceXML interpreter works directly with the Asterisk PBX software supported by Digium®. VXI* is fully compliant with the W3C’s VoiceXML 2.0+ specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced voice and video solutions, and real-time video calling applications ‘Our approach for VXI* has always be to open our product to all speech technologies leader engines. Today we are […]