Blog


July 12, 2009

Advantages of Outbound IVR over predictive dialers

The market for Outbound IVR is set to grow as more and more companies look for ways to retain customers. Today digital telephony improves automation and the way humans interact with computers, predictive dialers are now being supplemented by outbound IVR solutions, which a – as Datamonitor reports – has a number benefits over predictive dialers of callcenters. Instead of connecting live callers to an agent when the phone is answered, outbound IVR applications use advanced Speech Recognition or DTMF to help callers and complete short transactions like alerting, process confirmation, short surveys, get feedback, send voice reminders… without any need for human assistance, or the systems can route live calls to agents only when needed or required. Advantages of outbound IVR over predictive dialers include the ability to save on costs for agents and to allow timely information, such […]
June 23, 2009

Follow us on twitter…

Are your on twitter? if so, follow us @ i6net Help us get more followers! to receive regular updates on releases, news and developments. We will post quickly more information about I6NET and you will find all our current 2009’s blog posts… You can access to our twitter account here: http://twitter.com/i6net
June 3, 2009

The City of Avila exibits Voice Portals self-services at Admira Congress 2009

José M. Izquierdo exhibits the benefits of Voice Portals solutions for citizens care. Valladolid – Spain, June 1, 2009. – The City hall of Avila, represented by its CIO, presented its voice portal solution developed by Ambiser with the I6NET’s technology. José M. Izquierdo emphasized on the closeness and service capacity to the citizen that the phone has nowadays opposite to the Internet potential. These phone services provide innovation and more capacities to the public administrations like the appointments’ reservation self-service, its integration with the current citizen’s web portal and the synchronization between both channels for the actuality events publishing.
May 5, 2009

VXI* IVVR VoiceXML demo service using 3G videocalling with Hand Free Speech Recognition

Speech Recognition with dynamic grammars are very easy to manage with VXI* VoiceXML browser for Asterisk, this demo shows how easy it is to code a simple VoiceXML script to develop a small video interactive portal for 3G wireless networks. This video service is coded with only one XML script and manage both TTS and ASR. The Speech Engine technologies available for our VXI* VoiceXML browser are ready to work in hand free mode. Of course, possibilities of this kind of services over VXI* are endless… We let you imagine the next generation of speech recognition self-services with 3G real-time videocalling … The only one script VoiceXML source code of this demo is: <?xml version="1.0"?> <vxml version="2.0" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-US"> <property value="15s" name= "termtimeout" /> <property value="dtmf voice" name= "inputmodes" /> <form id = "service"> <field name="country"> <audio src="video/service.3gp"/> <option dtmf="1" value="france">France</option> <option dtmf="2" […]
April 29, 2009

I6NET and Orizom partners to provide 3G videocall solutions with smart Image Recognition

Madrid/Sevilla – Spain, April 27th, 2009 – I6NET provider of 3G/IP IVR / IVVR VoiceXML communications components and Orizom / VisualCentury an innovative company that provide advanced image recognition and multimedia products, have chosen to create together new value added mobile services. The Feelterz software from Orizom / VisualCentury is a high performance Image Recognition engine that allows to find and link products with information in a matter of seconds. Using this software with an interactive video VoiceXML service allows to manage new possibilities of business. An example of a 3G videocall service powered by VXI* and Feelterz is a tourism monuments or places information phone number to provide text, voice or video information about different city’s places. You just make a simple videocall with your 3G mobile phone and this video self-service will recognize automatically the monument in front of […]
April 26, 2009

Talking about 3G Video Telephony and Security at Brussels

Thank you to all who attended the 2009 3G Connectivity conference! Last Friday, was a  fantastic Spring’s day at Brussels to talk with experts about 3G video telephony and security. Over the course of the next few days, participants will receive PDF presentations of all the keynotes from speakers. Interoperability for 3G wireless network was shown in this conference, partners companies will make soon new announcements about it. Stay tuned at www.3gconnectivity.com  and our website / blog. Thank you to Guy Romanus from iWatel for the organization as well  all our sponsors whose generous support made this event possible: iWatel International Wave and Telecommunications i6net Solutions and Tecnologies Seris Security ACIC, Intelligent Vision Systems Voxbone, The Inbound Operator
April 16, 2009

Only a week until next 3G Connectivity event at Brussels!

Join us at 3G Connectivity conference, Videocalling & Security Services Evolution 3G Connectivity | Brussels (Belgium), April 24 2009 With the global rollout of high bandwidth 3G networks, and value added video telephony services rapidly taking centre stage, it will become critical to have a reliable video delivery platform in place to support the complex video transmission to enable processes across different types of networks (Wireless Mobile & IP).  This event is an excellent opportunity to introduce the latest advance platforms and toolkit sharing technical complexities of mobile video. It offers you a leg-up to produce compelling and profitable applications enabling the deloyment of new video-based services. Event objectives: Encourage innovation within the 3G communications Facilitate business between local and foreign businesses Help local companies to import and export visions, concepts, technologies… Present innovative visions, trends, forecasts from of 3G […]
April 6, 2009

3G-UMTS video wireless network coverage ready but lack of services

  Be ready for 3G-UMTS technology don’t represent is very special innovative situation today for countries. Past days, we was traveling to Mexico and i discover that 3G wireless network coverage is very good there in most small or big cities of the Yucatan’s region. Main local wireless operators as Movistar, Telcel and Telmex; even in the road all wireless antennas were 3G enabled! Videocall is possible it’s not a far dream… Here our driver Victor show us his own Nokia N95 3G mobile phone, ready for videocall… ready for Internet, ready for a lot of things but there is a lack of videocall services like in most other countries, Operators only provide very basic services and promote voice and data… no significant value added video services yet available.  This is your opportunity here in Mexico and in most of […]
April 2, 2009

3G Connectivity Conference at Brussels – 2009, April 24

3G Connectivity for 3G Video Services Evolution is delighted to invite you to attend this Conference on next April 24th 2009 in Brussels (Belgium) This event is an excellent opportunity to introduce the latest advance platforms and toolkit sharing technical complexities of mobile video. It offers you a leg-up you need to produce compelling and profitable applications enabling the deployment of new video-based services. 3G Connectivity has been quick to adapt to the changing needs of the market and recognizes the demand for feature rich, engaging video applications which are enabled by highly scalable 3G networks. In addition, anyone can record content to the Video Portal for applications from any 3G mobile phone. Furthermore, 3G content can be live-streamed to the Internet. Our keynote  will be presented by  Ivan Sixto, CEO & Business Dev. Manager at I6NET. More information at: www.3gconnectivity.com
March 14, 2009

Redfone provide hi-availabity and load balacing to Asterisk servers

Redfone second generation TDM over Ethernet (TDMoE) bridge built for the most demanding Asterisk environments providing High Availability and Load Balancing on T1/E1 lines. It’s an important key element when you need to deploy a large number of VXI* IVR / IVVR systems base on Asterisk.  Redfone and Avanzada7 both I6NET’s partners have implemented a massive 900 channel Asterisk based TV televoting platform; of course this platform could be upgraded to VoiceXML easily, installing VXI* in each Asterisk servers. Such arquitectures are now possible thanks to all this complementary products for Asterisk and at a lower costs. Most of VXI* users that need to increase platforms capacity, adding load balancing and hi-availabilty with E1/T1 TDM access can choose Redfone boxes. Complete Business Case: http://support.red-fone.com/downloads/asterisk/avanzada7-casestudy.pdf