- I6NET Solutions and Technologies
Blog
June 25, 2012
The Spanish Red Cross unveils the latest Video Contact Center for Teleassistance (called “Videoatención” in spanish) designed to help Seniors and develop domestic programs. This service represents a new evolution for contact centers rollouts over the years. Watch the online video at Red Cross TV [Spanish]: http://www.cruzroja.tv/video.php?MetaDataID=18551 Today, Seniors are one of the most important community of people (350.000) supported by Red Cross in Spain, so it was very important to develop high-performance and advanced remote services. We are very proud about this project where our Video IVR (IVVR) technology integrated with the Altitude Software uCI Contact Center Solution helps healthcare and solidarity. Beyond the crisis, video calls provide a new high-tech evolution on Teleassistance with important benefits face-to-face communication, real-time evaluation, video-interactive tests and of course a significant cost reduction for healthcare. Some pictures about this service in production:
May 19, 2012
Spain, Madrid – May 19th, 2012. Each year, the Getafe’s Schools and the “Delegation de Education del Ayto de Getafe” conducts the school summer’s activities campaign for the next holidays. I6NET has developed the phone self-service dedicated to improve the Citizen Attention Service of the City of Getafe. This advanced IVR service is based on our PhoneScheduler application and provides a phone self-service where all families can call to schedule their meeting without spending less than 2 minutes without waiting any queue and using Voice Recording, DTMF menus, SMS Confirmation, Web Administration,… etc All our team is very proud and happy to provide this helpful service for Getafe’s families, one more time in 2012 with fully successful results. Service Brochure: [download id=”166″ format=”1″ autop=”false”] Customer Press Release: www.getafe.es-Escuelas-de-Verano-2012-Nota-de-Prensa Previous Posts: www.i6net.com-Escuelas-de-Verano-2009-BlogPost
April 27, 2012
Today, if you have to manage Video Communications over Internet (public, private, wifi, 3g, 4g…), you may think about how to solve some very common public IP networks’ barriers and issues like: Packet lost, Firewalls policies, Router NAT, Packets filtering, Low Bandwidth, Connection cuts off… Now, the question is: “How we really manage to make voice or video calls on that network conditions!” Obviously, it’s not so easy with a common telecom protocol. This SIP vs RTMP Comparison Report, will help you to learn a bit more about these two protocols: The Session Initiation Protocol (SIP) is an IETF-defined signaling protocol widely used for controlling communication sessions such as voice and video calls over Internet Protocol (IP)… The Real Time Messaging Protocol (RTMP) is a public protocol developed by Adobe/Macromedia for streaming audio, video and data over the Internet, and […]
April 24, 2012
We are pleased to unveil the first IVR / IVVR demo service to test 10 TTS engines! This demo show you how each TTS works with our VXI* VoiceXML browser to test many languages by yourself over a PSTN call or a web call. Our VXI* server is connected to all of these engines at the same time, and it’s running each VoiceXML session in real-time. We will extend this demo service for more languages and voices in the next weeks. We want to thank all our TTS technology partners for their engine contribution on this demo service where you can select and discover all their product’s voices. Text-to-Speech Engines: Verbio Ivona Google Voxygen Loquendo-Nuance Truevoice-SpeechTechnologyGroup Lumenvox Acapela-Group MBROLA-eSpeak (coming soon) Festival Lite (coming soon) Languages: English (EN) English UK (EN-UK) English US (EN-US) French (FR) Spanish (ES) Polish (PL) […]
March 23, 2012
We are very pleased to present the 7.0 release ref. 2012-03-22 of our VXI* VoiceXML Browser for Asterisk. This new 2012 edition is the most advanced interpreter that can run over Asterisk . As in previous releases, we include specific improvements and new features that will provide you the best IVR / IVVR experience for your voice and video telephony projects. VXI* 7.0 is suitable for production platforms running with all latest Asterisk 1.4, 1.6, 1.8 kernels! (all Asterisk’s packages are available for download too). Many Linux OS Distributions versions available based on: Debian 6.0 Squeeze 32bit | 64bit Debian 5.0 Lenny 32bit | 64bit CentOs 6.0-6.2 32bit | 64bit CentOs 5.4-5.7 32bit | 64bit You can download these new binary packages from this website for registered users. Powered by I6NET Software New features added and modifications: add: Prefix ‘@’ in […]
March 10, 2012
We are pleased to reference a new research paper from the Department of Computer Science, University of Oviedo, Spain. This paper provides an insight into the process of developing comprehensive voice-enabled and interoperable learning services. It provides a background on the Voice Interactive Classroom, a service-oriented architecture that enables cross-platform multichannel access to Internet-based learning. Strategies and practices for designing, developing, documenting and evaluating service-oriented applications are also presented, which allow aural access to existing e-learning platforms. In addition, it’s summarise the development of four voice-enabled learning services and report the findings obtained from evaluating their usability and didactic effectiveness. This research is intended to facilitate students and practitioners with planning, implementing and evaluating their own solutions. This research paper proposes the use of a service-oriented approach, supported by the e-learning specifications IMS Abstract Framework and The Open Knowledge Initiative, […]
March 1, 2012
More pictures from MWC 2012… Third Day, our team enjoying latest mobile sector innovations and visiting the congress! Link to Flikr: http://www.flickr.com/photos/i6net/sets/72157629120557758/show/
February 28, 2012
New pictures from MWC 2012… Second Day! Link to Flikr: http://www.flickr.com//photos/i6net/sets/72157629477402597/show/
February 27, 2012
We had a great partnership meeting with Jakub from Ivona TTS, one of our Congress Partner at MWC 2012 Barcelona.
February 27, 2012
More pictures from MWC 2012… First Day! Link to Flickr: http://www.flickr.com//photos/i6net/sets/72157629105103320/show/