Blog

July 12, 2009
Published by Iván Sixto at July 12, 2009
Categories

Advantages of Outbound IVR over predictive dialers

The market for Outbound IVR is set to grow as more and more companies look for ways to retain customers. Today digital telephony improves automation and the way humans interact with computers, predictive dialers are now being supplemented by outbound IVR solutions, which a – as Datamonitor reports – has a number benefits over predictive dialers of callcenters. Instead of connecting live callers to an agent when the phone is answered, outbound IVR applications use advanced Speech Recognition or DTMF to help callers and complete short transactions like alerting, process confirmation, short surveys, get feedback, send voice reminders… without any need for human assistance, or the systems can route live calls to agents only when needed or required. Advantages of outbound IVR over predictive dialers include the ability to save on costs for agents and to allow timely information, such […]
Do you like it?0
Read more
July 7, 2009
Published by Ines at July 7, 2009
Categories

I6NET at C:Media 2009, Portuguese Company Mission to Madrid

We are please to be at next C:Media Event Madrid 8-9 July 2009. I6NET will meet Portuguese Technology Companies in Mission to Madrid (Spain). Main outcomes of this event is to talk about Spain-Portugal  collaboration to share businesses, partnerships, new technolgies for avdanced communications, Internet and phone/mobile interactivity. Congress partner AECIM – Asociación de Empresarios de Comercio e Industria de Madrid. EEN – Enterprise Europe Network Madri+d Location AECIM – Enterprise Europe Network Madri+d Calle Principe de Vergara 28006 Madrid (Spain) Contact person Iván Sixto  – Business Dev. Manager of I6NET
Do you like it?0
Read more
June 29, 2009
Published by Ines at June 29, 2009
Categories

Our datacenters: Best Telecom knowledge and top Carrier conditions for I6NET VXI* IVR / IVVR servers

I6NET manages and maintains one of the most redundant IVR / IVVR datacenters in Spain on Interxion and VerizonBusiness sites. We have combined our knowledge with the knowledge of top telecom engineers from VerizonBusiness, Interxion, Voztelecom, Ono, Infratech to create very high carrier conditions. Located in the 1st and 2nd largest Carrier Hotel in Madrid / Spain to be connected to European large operators IP/3G networks. Our racks are used by Carriers providing us with a link to the primary Internet and PSTN – SIP/TDM interconnection points for USA, America, Europe, Asia and provides many amenities not available in other facilities. By investing in top of the line infrastructure, power conditioning and backup, cooling systems, fire protection and connectivity, I6NET can give your colocations VXI* servers the home they have always wanted for best IVR / IVVR services. More information: […]
Do you like it?0
Read more
June 25, 2009
Published by Ines at June 25, 2009
Categories

DAVI Interactive launches with I6NET new videocall Customer Service solutions for 3G mobiles

The combination of the I6NET  high-performance and open standards VXI* VoiceXML browser for Asterisk with DAVI’s interactive solutions brings the most cutting edge mobile solutions to the automated Customer Service market. DAVI implements B2C / B2B  solutions that allows clients to offer better customer service at lower cost. Now I6NET and DAVI make possible to offer the best combination of video telephony and artificial characters in the best service channel for each customer situation. DAVI is currently using I6NET’s VXI* Platform for the development of their voice and video solutions. Both companies have a strong collaboration and works sharing their better tools. For example,  Greetings Actors is a 3G videocall service to send video message with your voice and  DAVI’s animated characters. Many others amazing services developments are in-progress using both DAVI’s animation engines and I6NET VXI* IVVR platforms for […]
Do you like it?0
Read more
June 3, 2009
Published by Iván Sixto at June 3, 2009
Categories

The City of Avila exibits Voice Portals self-services at Admira Congress 2009

José M. Izquierdo exhibits the benefits of Voice Portals solutions for citizens care. Valladolid – Spain, June 1, 2009. – The City hall of Avila, represented by its CIO, presented its voice portal solution developed by Ambiser with the I6NET’s technology. José M. Izquierdo emphasized on the closeness and service capacity to the citizen that the phone has nowadays opposite to the Internet potential. These phone services provide innovation and more capacities to the public administrations like the appointments’ reservation self-service, its integration with the current citizen’s web portal and the synchronization between both channels for the actuality events publishing.
Do you like it?0
Read more
June 3, 2009
Published by Ines at June 3, 2009
Categories

VXI* serves the 3915 french phone number to find quickly the nearest pharmacy drug store.

The «3915» or www.3915.fr is the french national interactive phone service where you can find  in less than a minute  the nearest pharmacist on duty from your geographical location. With any operator,  from any cellphone, you just have to enter your zipcode, or simply the name of the city. The « 3915 » is powered by VXI* platforms with VoiceXML applications to access in real-time to a large pharmacists’ addresses database. Information is provided by the pharmaceutical department  trade union and the geographical location is provided by google map’s technology.  The Internet site www.sosgardes.fr  has a search engine to help users to find the nearest pharmacist on duty, and it also offer many services to pharmacists. These two services are now available in 15 french departments, and in phase of deployment on the entirety of the territory.      
Do you like it?0
Read more
May 25, 2009
Published by Ines at May 25, 2009
Categories

The City hall of Avila presents its Voice Portal at next Admira Congress 2009

Valladolid, Spain 2009 The City hall of Avila will present at the Admira Congress its Voice Portal project, an innovative, effective phone self-service directed to improve the citizen care  using best of  bread voice communications interfaces and through Internet developed by AMBISER with the VXI* VoiceXML browser technology of I6NET. Admira Congress, will show last Products and Services for the Innovation and Modernization of the Public administrations, and will take place from May 28 until May 30 in the Fair of Valladolid (Spain). Link: http://www.ambiser.es/noticias/news/news_0001.html_1100912743.html
Do you like it?0
Read more
May 15, 2009
Published by Ines at May 15, 2009
Categories

The City of Getafe selects interactive phone self-services to manage school’s summer activities [Business Case]

Spain, Madrid – May 14th, 2009. Each year, the Getafe Public’s Schools and the “Delegation de Education e Infancia del Ayto de Getafe” conduct their school summer’s activities campaign for the next holidays. I6NET provider of  IVR / IVVR communications components, has developed the phone self-service dedicated to improve the Citizen Attention Service of the City of Getafe. The advanced voice portal implemented allows thousand families to request themselves a meeting to register their children. This IVR solution includes a web service with user-friendly interfaces that allow the City of Getafe’s officers to manage online all calendars and meetings requested. This IVR service is based on I6NET’s PhoneScheduler application template and provides a phone self-service where all families can call to schedule their meeting without spending less than 2 minutes and without waiting in a queue, using voice identification, DTMF, SMS […]
Do you like it?0
Read more
April 26, 2009
Published by Iván Sixto at April 26, 2009
Categories

Talking about 3G Video Telephony and Security at Brussels

Thank you to all who attended the 2009 3G Connectivity conference! Last Friday, was a  fantastic Spring’s day at Brussels to talk with experts about 3G video telephony and security. Over the course of the next few days, participants will receive PDF presentations of all the keynotes from speakers. Interoperability for 3G wireless network was shown in this conference, partners companies will make soon new announcements about it. Stay tuned at www.3gconnectivity.com  and our website / blog. Thank you to Guy Romanus from iWatel for the organization as well  all our sponsors whose generous support made this event possible: iWatel International Wave and Telecommunications i6net Solutions and Tecnologies Seris Security ACIC, Intelligent Vision Systems Voxbone, The Inbound Operator
Do you like it?0
Read more
April 16, 2009
Published by Iván Sixto at April 16, 2009
Categories

Only a week until next 3G Connectivity event at Brussels!

Join us at 3G Connectivity conference, Videocalling & Security Services Evolution 3G Connectivity | Brussels (Belgium), April 24 2009 With the global rollout of high bandwidth 3G networks, and value added video telephony services rapidly taking centre stage, it will become critical to have a reliable video delivery platform in place to support the complex video transmission to enable processes across different types of networks (Wireless Mobile & IP).  This event is an excellent opportunity to introduce the latest advance platforms and toolkit sharing technical complexities of mobile video. It offers you a leg-up to produce compelling and profitable applications enabling the deloyment of new video-based services. Event objectives: Encourage innovation within the 3G communications Facilitate business between local and foreign businesses Help local companies to import and export visions, concepts, technologies… Present innovative visions, trends, forecasts from of 3G […]
Do you like it?0
Read more
Load more