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November 11, 2013

Published by Iván Sixto at November 11, 2013

Kindle’s Mayday Button: Amazon shows the way, the future of Contact Centers is Video…

Amazon Introduces Mayday, A Unique And Amazingly Useful Live Tech Support System For Kindle [TechCrunch] Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single-click, hardware-support solution that lets users work with a remote tech support representative to solve problems with their tablets. The service allows you to see the remote tech support person in a small window on your screen and also displays your screen on the support person’s computer where they can watch what you’re doing online, annotate the screen, and even tap through the interface. Amazon CEO Jeff Bezos said it’s like “actually very similar to having someone standing next to you” and offering tech support. […] Source: Amazon Introduces Mayday – 2013 […]

April 1, 2010

Published by Iván Sixto at April 1, 2010

Opus Research: Version of VXI* for Asterisk Now Runs in Amazon EC2 Cloud

Opus Research is featuring I6NET in an article by Dan Miller entitled “Version of VXI* for Asterisk Now Runs in Amazon EC2 Cloud”. Here is a brief snippet: Earlier this month the the folks at i6Net Technologies showcased the release of a new version of its VXI* VoiceXML browser here. In a series of subsequent posts, the site offered pointers or suggestions regarding implementation of VXI* as a “plug in” for Asterisk-based IP-PBX’s including a set of virtual solutions where the browser is running in association with an instantiation of Asterisk 1.4 virtual PBX in Amazon’s EC2 (Elactic Compute Cloud) data centers […] Optimization of EC2 to boost the performance of Asterisk seems to have begun in earnest roughly a year ago. Adding speech-enabled IVR using i6net’s beta program for testing VXI based VoiceXML scripts in EC2 began the following […]