- I6NET Solutions and Technologies
Blog
August 19, 2013
Beyond improving call productivity and quality of service, any Contact Center has to be ready for the next Internet evolution challenges with new multimedia channels. Of course, you have to continiously optimize all your processes and quality to get the best call productivity, but also you have to focus much more on adding innovation to increase your Service Value. Videocall and Webcall over the Internet is the next big feature to increase the service value for most Contact Centers and make their services really different against competitors. As you know in 2013, most users are often connected to Internet with their computers and mobile devices to get any online information about your company before purchasing products or services. It’s impossible to ignore it, and continue doing things like in the past. From any business website or online store, the most efficient […]
September 27, 2012
Salesland is a leading field marketing and contact center company. Through its business lines: Sales Force Management, POS and Telemarketing offers tailored solutions to support the outsourcing of services that add value and profitability for companies of all sectors. Salesland drives a strong business growing beyond the crisis using advanced technologies and innovation. Now Saleland Call Center is one of the pioneers in the market to launch its own online videosales service. This advanced service is able to manage any kind of videocalls thru internet (dual videocall, single videocall or audio call only…). Salesland’s agents can provide realtime video call experience over the web to share realtime videos and discuss online with any customer or consumer. Salesland selects VXI* for video and online personal assistant services because it provides a flexible web videocall integration for all its contact center platforms and technicaly […]
June 25, 2012
The Spanish Red Cross unveils the latest Video Contact Center for Teleassistance (called “Videoatención” in spanish) designed to help Seniors and develop domestic programs. This service represents a new evolution for contact centers rollouts over the years. Watch the online video at Red Cross TV [Spanish]: http://www.cruzroja.tv/video.php?MetaDataID=18551 Today, Seniors are one of the most important community of people (350.000) supported by Red Cross in Spain, so it was very important to develop high-performance and advanced remote services. We are very proud about this project where our Video IVR (IVVR) technology integrated with the Altitude Software uCI Contact Center Solution helps healthcare and solidarity. Beyond the crisis, video calls provide a new high-tech evolution on Teleassistance with important benefits face-to-face communication, real-time evaluation, video-interactive tests and of course a significant cost reduction for healthcare. Some pictures about this service in production: