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November 14, 2013
The President of the Community of Madrid, Ignacio Gonzalez visits the main Red Cross Video Contact Center to announce new Teleassistence services for 4.700 majors. [framed_video column=”two-thirds”]http://www.youtube.com/watch?v=9hq6jS42PDM[/framed_video] Link: http://www.youtube.com/watch?v=9hq6jS42PDM [dt_divider style=”narrow”/] Want to know more…
November 14, 2013
[anything_slider title=”Red Cross Video Teleassistance Service will increase to 4700 users in January” column=”full-width” autoslide=”5000″ slider_id=”11725″/] The President of the Community of Madrid, Ignacio Gonzalez visits the main Red Cross Video Contact Center to announce new Teleassistence services for 4.700 majors. It’s a new way to provide the most advanced services in the Capital of Spain, and I6NET very proud to be the technology provider of this platform with our partner Altitude Software. This is new challenge for the 21st century Red Cross services, that allow to manage much more people, really faster and with the best online communications thanks to our real-time video systems. [button_icon icon=”none” url=”http://www.i6net.com/dt_portfolio/red-cross/”]Case Study[/button_icon] [dt_divider style=”double-gap”/] Article in Spanish: El servicio de videoatención, dentro del programa de teleasistencia domiciliaria, se “intensificará” a partir del 1 de enero de 2014 con la intención de superar los […]
November 11, 2013
Enred@te impulsa la utilización de los servicios digitales para optimizar la atención a los mayores Madrid, 7 de Noviembre, 2013.– Fundación TECSOS, junto con Cruz Roja Española y Fundación Vodafone, ha desarrollado el proyecto “Enred@te”, que tiene como objetivo impulsar la utilización de los servicios digitales, concretamente las redes sociales, entre las personas mayores que viven solas. Con ello, se verá mejorada su comunicación y socialización a través de nuevas formas de interacción y de la creación de espacios virtuales de convivencia, tanto con su grupo de iguales como con sus familiares y/o cuidadores. El proyecto piloto Enred@te parte de la solución “SocialTV”, que fue probada y validada también durante una fase piloto, en 2011, por un conjunto de 100 usuarios distribuidos en 15 Comunidades Autónomas y 41 provincias. Esta- fase se llevó a cabo tanto desde los domicilios de […]
June 25, 2012
The Spanish Red Cross unveils the latest Video Contact Center for Teleassistance (called “Videoatención” in spanish) designed to help Seniors and develop domestic programs. This service represents a new evolution for contact centers rollouts over the years. Watch the online video at Red Cross TV [Spanish]: http://www.cruzroja.tv/video.php?MetaDataID=18551 Today, Seniors are one of the most important community of people (350.000) supported by Red Cross in Spain, so it was very important to develop high-performance and advanced remote services. We are very proud about this project where our Video IVR (IVVR) technology integrated with the Altitude Software uCI Contact Center Solution helps healthcare and solidarity. Beyond the crisis, video calls provide a new high-tech evolution on Teleassistance with important benefits face-to-face communication, real-time evaluation, video-interactive tests and of course a significant cost reduction for healthcare. Some pictures about this service in production: